Web Survey Bibliography
In cooperation with the research partner evolaris, mobilkom austria evaluated different methods for measuring network quality (voice and data network quality of mobile phone providers) with the objective of finding an appropriate method to measure network quality continuously.
The compared surveys have been conducted via SMS, w@p and web in terms of response rate, response behaviour, profile of respondents, usage behaviour, level of satisfaction with network quality and the satisfaction of joining the survey in general.
The hypotheses were that significant differences in response rates and profiles of respondents can be found. The impact on satisfaction was unclear but a drift to more positive tendencies was expected due to the supposed younger target group for answering SMS and w@p surveys.
In terms of response rates the web survey has been the most successful one, multi punch questions were equally efficient in web and in w@p surveys.
The SMS survey next to the w@p survey is the least representative for the whole customer data base of mobilkom austria, because it addresses primarily younger customers: 30% of the people who responded to the SMS survey were aged 19 and below, the 50 plus are represented only by 10% and web surveys are answered mainly by urban target groups.
The methods do not differ in terms of usage behaviour of mobile broadband, e.g. timing and location of usage, as well as the reason why customers were using mobile broadband.
The level of satisfaction with network quality is generally on a high level and with w@p even better than with web and SMS. The satisfaction with the survey in general reaches the highest level with SMS votings, followed by web surveys.
Conference homepage (abstract)
Web survey bibliography (4086)
- Verbal Vs Visual Response Options: Reconciling Meanings Conveyed by a Computer Aided Visual Rating Scale...; 2009; Garland, P., Cape, P.
- Increasing response rates in list based samples; 2009; Keusch, F., Kurz, H., Penzkofer, P.
- Resolving the Privacy Paradox? - How Privacy Concerns, Strategic Self-presentation, and Norms Influence...; 2009; Utz, S.
- AGOF internet facts – increasing the response rate for onsite-surveys; 2009; Foerstel, H.
- Implementation of a reaction time tool for brand measurement at Swisscom; 2009; Paar, I., Urbahn, J.
- It’s all about customer satisfaction - Advantages and limitations of online surveys in applied...; 2009; Einhorn, M., Klein-Reesink, T., Löffler, M.
- Potential Of The Mobile Internet - What You Ask Is What You Get; 2009; Neubarth, W., Maier, U., Geißlitz, A.
- Measuring Network Quality: Strengths and Weaknesses of different Evaluation Methods (SMS, w@p and web...; 2009; Wallisch, A., Schwab, H.
- Challenges in Recruiting Special Groups in Internet Panel Research; 2009; Marchand, M., Vis, C.
- Panel Conditioning in Web Surveys: A Comparison between Trained and Fresh Respondents; 2009; Toepoel, V., Das, M., van Soest, A.
- Using Tag Clouds to Analyse and Visualise Results of Open Ended Questions; 2009; Melles, T., Jaron, R.
- Measuring Perceived Virtual Social Support in Online Self-Help Groups; 2009; Preiß, H.
- Personalization as Strategy to Increase Response Rates; 2009; Althoff, S.
- Understanding the willingness to participate in mobile surveys: Exploring the role of hedonic, affective...; 2009; Bosnjak, M., Metzger, G.
- Integrating Mobile Surveys into digital market research: Recommendations for Mobile Panel operation...; 2009; Friedrich-Freksa, M., de Groote, Z., Metzger, G.
- Measurement options, measurement error, and usability in mobile surveys; 2009; Pferdekämper, T., Bosnjak, M., Metzger, G.
- The new IT environment for the Italian consumer price survey; 2009; Giannini, R., Polidoro, F., Sgamba, A. M., Silipo, M., Spagnuolo, F., Virgillito, A.
- Comparative analysis among open source and commercial software for the development of electronic questionnaires...; 2009; Capparucci, L., Degortes, M., Landriscina, M., Murgia, M.
- The automatic coding of Economic Activities descriptions for WEB users; 2009; Colasanti, C., Macchia, S., Vicari, P.
- Large Scale Digital Data Collection in Developing Countries: Is The Time Right? ; 2009; Hattas, M., Cronje, M., Berard, O.
- Privacy concerns and electronic data collection: group and individual response to social change in communications...; 2009; Odella, F.
- The relative coverage bias caused by the mobile-only population across Europe; 2009; Fuchs, M.
- Implementation of web-based data-collection channel eSTAT for economic entities; 2009; Sillajoe, T.
- Acceptability of the use of new technologies by interviewees in surveys; 2009; Roux, S., Marchal, P., Armoogum, J.
- Optimal Contact Strategy in a Mail and Web Mixed Mode Survey ; 2009; Holmberg, A., Lorenc, B., Werner, P.
- Optimising survey costs in mixed mode environment; 2009; Vehovar, V., Berzelak, N., Lozar Manfreda, K., Belak, E.
- Integrated statistical systems: an approach to preserve coherence between a set of surveys based on...; 2009; Ballin, M., De Francisci, S., Scanu, M., Tininini, L., Vicard, P.
- A guide to conducting online research; 2009; Gaiser, T. J., Schreiner, A. E.
- Visual Heuristics and Answer Formats in Rating Scales; 2009; Toepoel, V. Dillman, D. A.
- A literature review on constructing answer formats; 2009; Menold, N., Kaczmirek, L., Hoffmeyer-Zlotnik, J.
- Social Web and Self-Disclosure = Participation vs. Privacy? Exploring How Users Manage this Dilemma...; 2009; Taddicken, M., Jers, C., Schenk, M.
- Personality on Social Network Sites: An Application of the Five Factor Model; 2009; Wehrli, S.
- Money for Surveys: What about Data-Quality?; 2009; A.Krosnick, J. A.
- Can a moral reasoning exercise improve response quality to surveys of healthcare priorities?; 2009; Johri, M.
- Use of Online Interviews in the Underlying Discourse Unveiling Method (UDUM); 2009; Nicolaci-da-Costa, A. M., Romao-Dias, D., Di Luccio, F.
- Arts-humanities.net – from community website to (social) knowledgebase?; 2009; Reimer, T.
- Mashups to Meshups and the Web of Data; 2009; Glaser, H.
- Practical Web 2.0 - Related Technologies and Building Mashups; 2009; Borkum, M., Bhagat, J.
- International Handbook of Internet Research; 2009; Hunsinger, J., Klastrup, L., Allen, M.
- Converting to Blaise 4.8 for CATI and CAWI Surveys; 2009; Hart, L., Reid, S.
- Introduction to Webometrics: Quantitative Web Research for the Social Sciences; 2009; Thelwall, M.
- Online Research Essentials: Designing and Implementing Research Studies; 2009; Russell, B., Purcell, J.
- Survey Response Rates and Survey Administration in Counseling and Clinical Psychology A Meta-Analysis...; 2009; Van Horn, P. S., Green, K. E., Martinussen, M.
- Assessing Medical Information Needs Via an Internet-Based Survey; 2009; Fung, S. M., Merriman, L., Cawley, M.
- Estimating the robustness of questionnaire results: lessons from a mixed-mode survey of expectations...; 2009; Bonsall, P., Shires, J.
- Creating Online Surveys: Some Wisdom from the Trenches Tutorial ; 2009; Singh, A., Taneja, A., Mangalaraj, G.
- Attrition Bias in a US Internet Survey of Alcohol Use Among College Freshmen ; 2009; McCoy, T. P., Ip, E. H., Blocker, J. N., Champion, H., Rhodes, S. D., Wagoner, K. G., Mitra, A., Wolfson...
- Short Message Service (SMS) Technology in Alcohol Research-A Feasibility Study; 2009; Kuntsche, E., Robert, B.
- Online Survey Tools: Ethical and Methodological Concerns of Human Research Ethics Committees; 2009; Buchanan, E. A., Hvizdak, E. E.
- Employment Tribunal web survey: Results of an online survey 19 March - 2 April 2009; 2009; Anonymous